1. Introduction

At EcoLuma ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecoluma.com.au, use our mobile application, or interact with our products and services (collectively, the "Services").

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

We may collect personally identifiable information, such as:

• Name, email address, postal address, and phone number
• Payment information (processed securely through our payment processors)
• Account credentials (username and password)
• Any information you voluntarily provide when contacting us or using our services

2.2 Non-Personal Information

We may also collect non-personal information, including:

• Browser type and version
• Device type and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referring website or source

3. How We Collect Information

We collect information through various methods:

• Direct interactions: when you register for an account, purchase products, sign up for newsletters, or contact our support team
• Automated technologies: through cookies, web beacons, and similar tracking technologies
• Third-party sources: from business partners, analytics providers, and social media platforms (when you connect your accounts)
• Smart home devices: when you use our connected lighting products, certain usage data may be transmitted to our servers to enable functionality

4. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and fulfill orders
• Send administrative information, such as order confirmations and product updates
• Respond to your inquiries and provide customer support
• Send marketing communications (if you've opted in)
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage patterns and trends to improve our Services
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

5.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions that may interest you.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication requirements
• Regular data backup procedures
• Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 For Australian Residents

Under the Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• File a complaint with the Office of the Australian Information Commissioner

7.2 For International Users

Depending on your location, you may have additional rights under applicable laws, such as:

• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us deliver a better and more personalized service by enabling us to:

• Store your preferences and settings
• Understand how you interact with our Services
• Analyze trends and improve our website
• Provide targeted advertisements

You can control cookies through your browser settings. However, if you disable cookies, some features of our Services may not function properly.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

10. Third-Party Links

Our Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your information, we use appropriate safeguards in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is posted.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Postal Address: 75 King St, Sydney NSW 2000, Australia
Phone: +61 2 9299 6700