1. Introduction

Welcome to EcoLuma. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website or services.

EcoLuma complies with Australian Consumer Law and is committed to providing high-quality, energy-efficient lighting solutions for modern homes.

2. Product Information

All products displayed on our website include a description of specifications, features, and pricing. While we make every effort to ensure this information is accurate, we reserve the right to correct any errors in product descriptions, pricing, or availability without prior notice.

Product images are representative only. Actual products may vary slightly in appearance due to manufacturing variations or display settings on your device.

3. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise specified. We accept major credit cards, PayPal, and direct bank transfers as payment methods.

Payment is processed securely through our payment gateway partners. EcoLuma does not store your complete payment information on our servers.

Prices are subject to change without notice. However, once an order is confirmed and payment processed, the price for that order will not change.

4. Shipping and Delivery

EcoLuma delivers throughout Australia. Delivery times and shipping costs are calculated at checkout based on your location and the items in your order.

We aim to dispatch all orders within 1-2 business days. Delivery typically takes 3-7 business days depending on your location within Australia. Rural and remote areas may require additional delivery time.

Risk of loss or damage passes to you once the products have been delivered to the shipping address you provided.

5. Returns and Warranty

All EcoLuma products come with a 2-year manufacturer's warranty covering defects in materials and workmanship under normal household use. This warranty does not cover damage from misuse, accidents, modifications, or improper installation.

If you receive a defective product, please contact our customer service team within 14 days of delivery. We will arrange for repair, replacement, or refund at our discretion.

For returns of non-defective items, we offer a 30-day return policy. Products must be in original condition, unused, and in original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

6. Intellectual Property

All content on the EcoLuma website, including text, graphics, logos, images, and software, is the property of EcoLuma or its content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written permission from EcoLuma.

7. Product Usage

EcoLuma lighting products are designed for residential use in accordance with Australian electrical safety standards. Products should be installed by a licensed electrician when required by local regulations.

Improper installation or use of our products may void your warranty and could create safety hazards. Always follow the installation and usage instructions provided with each product.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which you can review on our website.

We use industry-standard security measures to protect your personal and payment information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Limitation of Liability

To the maximum extent permitted by law, EcoLuma will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

Our total liability for any claim arising from our products or services shall not exceed the amount paid by you for the specific product or service that is the subject of the claim.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

10. Amendments

We may update these Terms and Conditions from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after such changes constitutes your acceptance of the revised terms.

We recommend periodically reviewing these terms to stay informed about any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

EcoLuma
75 King St, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9299 6700

13. Last Updated

These Terms and Conditions were last updated on August 15, 2023.